If you change your mind, purchase the wrong item, decide you no longer need your items, or you just don’t like your purchase as much as you thought you would you may be able to return your purchase under our 100 Day Return Policy. We offer this above and beyond your statutory consumer rights.

You can return a purchase, subject to the conditions below, and elect for a refund or swap over: 

1. Return goods in “as new” merchantable condition. Do not use the goods before returning them under this policy.
2. Return goods in the same fashion as they arrived. The goods must be repackaged as they arrive, do not affix any label directly to packaging unless this is how the item was delivered, instead repackage the item in a satchel or similar and affix the label to the protective satchel.
3. Goods must be received at our return address within 100 days from the date of your original purchase.
4. All pieces or parts must be returned together and the goods must be complete.
5. Under our 100 Day Return Policy you’ll need to cover the return postage cost. If an item is being swapped over then The Car Mat Guys will cover the cost of sending the new item.

Items returned that do not comply with the above conditions may be refused and returned to the buyer, unless an explicit written exception is given prior. Email helpme@thecarmatguys.com to enquire about returns.

Your refund will be issued once your return has arrived in our warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment.

Yes. Simply contact our team via phone or email.